Shipping & Returns

SHIPPING INFO

Shipping Methods & Transit Times

Free/Standard Shipping / 7-10 days

UPS Ground* / 4-7 days

UPS Second Day Air / 2 days

UPS Next Day Air / 1 day

International / options will vary-find out at checkout

*Please note that this isn’t an expedited shipping method.

Rates

  • Free standard shipping in the contiguous USA on orders $50+
  • $6.95 standard shipping in the contiguous USA on orders under $50
  • International rates vary—find out at checkout
  • Items purchased that are designated with the Amazon Prime badge, will ship free of charge directly from Amazon to you as long as you purchase using your Amazon Prime Account login at checkout. 

Orders Placed on Garvinlane.com (not via Amazon Prime)

  • For orders placed while signed in to your account, sign in and visit your Order History to get tracking.
  • We’re unable to change or cancel an order once it’s placed. We are not responsible for incorrect addresses entered at checkout. Please contact us at cs@garvinlane.com for any additional information.
  • Orders placed after 7 am CST on Friday will process the following Monday.
  • The pickup day does not count as a day in transit-expedited shipments may take one additional business day.
  • We're not responsible for UPS or USPS shipping delays.
  • Customs fees and duties are the customer's responsibility.
  • UPS does not ship on weekends.
  • UPS cannot deliver to PO boxes-a valid street address is required!

Orders Placed on Garvinlane.com via Amazon Prime

  • Login via your Prime Account and Password and Prime eligible items will be shipped out from Amazon. 
  • Customer service will be provided by Amazon for orders shipped via Amazon Prime
  • To track your packages with Amazon Prime delivery, follow the instructions provided on your order confirmation email. You can also visit your Amazon Prime account to view and track your order.

RETURNS INFO

  • To start a return, email cs@garvinlane.com.

Returns for orders fulfilled by GarvinLane.com

  • You have 30 days from delivery to initiate a return request.
  • You cannot return or exchange items that were free gifts, promotional items with retail value, or marked as final sale.
  • A $6.95 fee will be deducted from your refund.
  • Please allow approximately 7-14 business days for return processing after we receive your return. You will receive a refund notification from us when your return has been processed, and refunds will take an additional 3-5 business days to credit back to your requested form of payment.
  • All items should be returned in original condition, with original packaging and tags attached.
  • Customers are responsible for returns delivered outside of the US - please contact cs@garvinlane.com for more information.
  • Received a damaged item? Send us an email at cs@garvinlane.com.

Returns for orders fulfilled via Amazon Prime

  • Items purchased with Buy with Prime can be returned within 30 days.
  • Buy with Prime items are not eligible for exchanges.
  • Visit your Amazon Prime account to start a return.