Shipping & Returns

SHIPPING INFO

Shipping Methods & Transit Times

Free/Standard Shipping / 7-10 days

UPS Ground* / 4-7 days

UPS Second Day Air / 2 days

UPS Next Day Air / 1 day

*Please note that this isn’t an expedited shipping method.

 

Rates

  • Free standard shipping in the contiguous USA on orders $50+
  • $6.95 standard shipping in the contiguous USA on orders under $50

Orders Placed on Garvinlane.com 

  • For orders placed while signed in to your account, sign in and visit your Order History to get tracking.
  • We’re unable to change or cancel an order once it’s placed. We are not responsible for incorrect addresses entered at checkout. Please contact us at cs@garvinlane.com for any additional information.
  • Orders placed after 7 am CST on Friday will process the following Monday.
  • The pickup day does not count as a day in transit-expedited shipments may take one additional business day.
  • We're not responsible for UPS or USPS shipping delays.
  • Customs fees and duties are the customer's responsibility.
  • UPS does not ship on weekends.
  • UPS cannot deliver to PO boxes-a valid street address is required!

RETURNS INFO

How to Request a Return

We've made returning items simple and hassle-free. You can now request a return directly through your customer account — no need to email us first.

To start a return:

  1. Log in to your account at https://account.garvinlane.com/ using the email address associated with your order.

  2. Select the order you'd like to return.

  3. Choose the item(s) you want to return and submit your request.

  4. We'll review your request and you'll receive a confirmation with next steps, including your return shipping label if applicable.

A few things to keep in mind:

  • You have 30 days from when your order is delivered to request a return.

  • You cannot return or exchange items that were free gifts, promotional items with retail value, or marked as final sale.

  • A $5.95 fee will be deducted from your refund.

  • Once your return is approved, follow the instructions provided to ship your item(s) back to us.

  • Please allow approximately 7-14 business days for return processing after we receive your return. You will receive a refund notification from us when your return has been processed, and refunds will take an additional 3-5 business days to credit back to your requested form of payment.

  • Received a damaged item? Send us an email at cs@garvinlane.com.

Questions? If you run into any issues with your return request, reach out to us at cs@garvinlane.com.